Question 1

What is Refindie?

Accepted Answer

Refindie is a performance-based affiliate tracking platform built for indie SaaS creators and small online businesses. It lets you launch a fully working affiliate program in minutes: add a lightweight JavaScript snippet to your site, connect your payment provider, and start recruiting affiliates. Refindie tracks referrals end-to-end, automatically registers conversions from your payment processor, and shows exactly how much you owe each affiliate from a single dashboard. Unlike enterprise partner platforms such as PartnerStack or subscription-heavy tools like Rewardful and Tolt, Refindie keeps pricing transparent and affordable, starting at $12/month or a one-time $79 lifetime plan, with 0% transaction fees. Every plan includes unlimited affiliates and multi-program management, and an opt-in marketplace lets new affiliates discover and join your program without manual recruiting.

Question 2

How does Refindie track affiliate conversions?

Accepted Answer

Refindie uses a lightweight JavaScript snippet that you add once to your site. When someone clicks an affiliate link, Refindie stores a referral cookie whose duration is set by the program creator, so the affiliate can still be credited even if the purchase happens later. When that visitor pays, Refindie automatically registers the successful payment from your connected Stripe, Paddle, Polar, Creem or Dodo Payments account and attributes the sale to the right affiliate, with no manual reconciliation. Because attribution is tied to real payment events rather than self-reported clicks, the numbers in your dashboard reflect actual revenue. You can define how commissions are calculated and how long an affiliate keeps earning (lifetime, a fixed number of months, or a fixed number of payments), and review every tracked referral and the payout owed from one place.

Question 3

Is it complex to set-up?

Accepted Answer

No, most users have Refindie running in under 10 minutes, with no developer required. There are two steps: paste the tracking snippet we generate onto your site (or add it through your tag manager), and connect your payment provider (Stripe, Paddle, Polar, Creem or Dodo Payments). From there Refindie handles referral tracking, conversion attribution and commission calculation automatically. You don't need to build a custom dashboard, wire up webhooks by hand, or maintain a separate affiliate database. Once you're set up, you can create your commission structure, invite affiliates or open your program to the marketplace, and start sharing affiliate links right away. If you're migrating from another tool such as Rewardful or Tolt, you can import your existing affiliate and commission data so you don't have to start from scratch.

Question 4

Can I customize commission rates?

Accepted Answer

Yes. Refindie lets you define custom commission rates for your program and choose exactly how long an affiliate keeps earning on a referred customer: for the customer's lifetime, for a fixed number of months, or for a fixed number of payments. This flexibility matters for subscription SaaS, where a recurring-commission model is often far more attractive to affiliates than a one-off payout. You can set different terms per program, so a launch campaign and an evergreen program don't have to share the same rules. Commissions are calculated automatically from the real payments Refindie registers through your connected payment provider, so you always know precisely how much each affiliate has earned and how much you currently owe. On the Growth and Unlimited plans you can also track coupon-code referrals in addition to affiliate links.

Question 5

Can I switch from one plan to another?

Accepted Answer

Yes. You can move between Refindie plans at any time from your dashboard, without contacting support or waiting for a renewal. Upgrades take effect immediately, so if your affiliate revenue grows past your current tier you can move up to Growth, Unlimited, or the Lifetime plan straight away and keep everything running. Downgrades apply at the start of your next billing cycle, so you keep the features you're paying for until then. Refindie's tiers are based on your affiliate revenue band: Starter at $12/month, Growth at $25/month, Unlimited at $45/month, or a one-time $79 lifetime plan for up to $1,000 in tracked affiliate revenue, so you only pay for the volume you actually run. There are no transaction fees on any plan.

Question 6

How are affiliates paid?

Accepted Answer

Refindie calculates and displays exactly how much you owe each affiliate, based on the real payments it registers from your payment provider. You then pay affiliates manually using the method of your choice, such as PayPal, Wise or bank transfer, which keeps you in control of currency, timing and fees. Because payouts aren't locked to a single processor, you aren't charged an extra percentage on every payment the way some platforms are; Tolt, for example, adds a 2% fee on its automated payouts. Automated payouts are on the Refindie roadmap for teams that want to remove the manual step. In the meantime, the dashboard gives you a clear, always-current list of amounts owed per affiliate, so reconciling and paying out is quick and unambiguous.

Question 7

What happens if a customer clears their cookies?

Accepted Answer

Affiliate tracking relies on a referral cookie, so if a customer clears their cookies, blocks them, or completes the purchase in private/incognito mode or on a different device, that specific sale may not be attributable to the affiliate. This is a limitation of cookie-based tracking that applies to every affiliate platform, not just Refindie. To give affiliates a fair chance of being credited, Refindie uses a 25-day cookie window, so a referral still counts even if the purchase happens days after the first click. Attribution is also confirmed against the actual payment event from your provider, which reduces false positives. For the small share of conversions that genuinely can't be tracked, no commission is owed, so you never pay for a sale the system couldn't attribute to a real referral.

Question 8

Which payment processors are supported?

Accepted Answer

Refindie integrates directly with Stripe, Paddle, Creem, Polar and Dodo Payments, and it can work with any payment provider that exposes an API to notify Refindie about successful payments. Connecting a provider is what lets Refindie register conversions automatically and attribute them to the right affiliate, so you don't have to log sales by hand. This coverage spans the processors most indie SaaS businesses actually use, including subscription billing and merchant-of-record options like Paddle and Polar, which means you can keep your current checkout and still run a fully tracked affiliate program. If you use more than one provider or run several products, you can manage them together, since multi-program management and unlimited affiliates are included on every Refindie plan.

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